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Just wanted to say what a pleasure it was to stay at this hotel. My fiance and I went for our 7 year anniversary and were upgraded to a suite right away! Service was great! There was a minor hick up (got charged extra on my Visa by mistake). The staff was awesome with dealing with the error and had the charge reversed within 3 mins when I called to ask about it. Very satisfied customer, would reccommend for sure!
Thank you for your comments. We appreciate that you accepted the fact we can make mistakes. I am glad we handled it to your satisfaction and that your stay was good enough to recommend to others. We look forward to your return one day.
My wife and I are planning a two day trip in July on the Victoria Clipper and your hotel was one of the choices for a package deal. We were wondering, if we take the morning ferry, we would get to Victoria around 0930. What time is your check in time? Is there a place we can keep our luggage if the time to check in is later than we arrive? We would like to enjoy Victoria to the fullest extent, but dont want to have to drag around all our luggage.
Greg and Lori Faubion
Thank you for your email Mr. & Mrs. Faubion,
We are looking forward to having you stay with us and experience Victoria. Our check in is at 3pm, however if your room is available at your time arrival you will be able to check in right away. If your room is not ready we do have our bellmen’s room to store luggage. We would be happy to store your luggage so that you are able to experience Victoria fully. We also have a shuttle van that can pick up from the Clipper. Once you arrive in Victoria please ask any of the Clipper agents to call us to pick you up.
If you have any further inquiries please do not hesitate to contact us, we are happy to assist you.
Marion Ann Berry
Chateau Victoria Hotel and Suites
Hello: Thank you for the wonderful customer service we received during our visit at Chateau Victoria – we stayed for 6 nights yet we felt like we were there for a month – a wonderful month. Our visit started with a smile from Kim Nowak – and Kim kept after us during our stay – thanks Kim.
In addition, Braden Peterson, Brice Butkiewicz, Stephen Duncan and Jim Baker were outstanding in helping us have a wonderful vacation. Many others engaged with us as well. You have a wonderful stay! We hope to return in a few years.
We will gladly recommend your hotel. Thank you. Lynn Amann
Many Thanks for the wonderful mentions of our staff. I’ll be sure they all see your comments. We look forward to your return.
Regards form the Staff.
I have a reservation in October. I have a simple question:
Do you have WiFi in the guest rooms? Not just a wired internet connection but wireless internet (WiFi)? Thanks.
I found your note in our spam filter. Sorry for not responding. We have recently upgraded our complimentary Wifi so I think you will find it works well.
A big thank you to the entire staff at the Chateau Victoria for making our stay a wonderful experience. From the minute I booked the room with Kim, right up to checkout, we received great service. As this was a “girls weekend” away, the complimentary upgrade made us feel like Queens. We are all looking forward to returning next year!!
My 4 night stay over Christmas was very relaxing and joyful at the Chateau Victoria. The suite I had was very comfortable and clean, the exercise room’s equipment easy to use and the food in the restaurant excellent. But the best part was the personnel (janitor, hosekeeping, concierge, bellmen, front desk, and wait staff), who were always friendly and treated me as if I were a valued guest. If I am ever in Victoria again, I will definitely stay at the Chateau Vicoria.
Thank you for the Lovely comments Ms Hladik. I’ll be sure to pass them on to all mentioned in your review. All the best for the year ahead.
I’m an Italian travel agent and I’m planning a trip To Victoria. I’d like to have some information about your Hotel.
Is there available parking and how much is the cost?
do you have any discount for travel agents?
is the breakfast included?
thanks a lot
Thank you for your comment. I will connect with you directly via email from this point forward.
We will be in Victoria in March 2014 and when advising us that we would no longer be able to take up our reservation as they are closing, staff at Executive House Hotel suggested we transfer our booking to Chateau Victoria. I have tried contacting CV reservations directly by email but have so far not received a reply so am wondering if my emails are going astray. EHH staff kindly suggested I try this option. Could you please contact me directly by email.
Thank you Gwen, I have forwarded your request to our reservations department and they will be in touch with you directly.
Thank you. Unfortunately I will now be without email access commencing in about an hour, for more than a week. There was no email this morning but I guess it will be waiting for me when I can access my emails again. In the meantime could you please reserve a suite with a full kitchen for two people March 2 2014 to March 9 2014. Thank you Gwen
On our bill, it said $1.05 charge for destination marketing fee. I called the hotel direct I though, the # on the web site. Wierd
That sounds right Patsy. All Victoria hotels charge a 1% destination Marketing Fee to support Tourism Victoria’s marketing efforts. Most major cities and resort destinations do this now.
So much is happening in December, we decided to share some useful sites to guide you.
Full Calendar of events in Downtown Victoria
December events with the Symphony
Tourism Victoria’s list of Christmas events
Butchart Gardens Christmas events
The Kids Victoria list of events
Canada.com list of events