Dear Brenda and Mark, I’m just writing to let you know how thankful I am for the hospitality and great service I received on my recent stay with you (Jan 9-12). I have stayed at the Chateau at least a half-dozen times now, sometimes in my name, sometimes my wife’s (xxxxxxxx), and on at least one occasion with my sister, Michele xxxx. On this recent stay, my other sister, Liz xxxx, also had a room for the same dates. Initially, it was your proximity to our parents’ care home, Rose Manor, that prompted our first visits a few years ago but now it’s become our home away from home whenever we visit Victoria.
On this recent stay, Liz and I were there essentially to assist our Mom with a surgical procedure at Royal Jubilee. She is in her mid-eighties and my Dad is 91. It was a lot of trips back and forth and at times rather stressful, but every evening when I got back to my room, I was immediately relaxed and comfortable. Your rooms and suites are exactly what I look for in a hotel whenever and wherever I travel, especially when we go as a family, but I have to say I haven’t found anything comparable. They are well-equipped, amazingly spacious, spotlessly clean and very comfortable. When you throw in a staff that obviously takes pride in what they do and are genuinely friendly, it motivates one to write letters such as this! In what seems like another lifetime now, I spent the better part of the 80′s working with the Hyatt Regency and Four Seasons in Vancouver so I believe my ratings and assessment are slightly more than amateur (wink). I wrote a nice review for you on tripadvisor (profile “optimystical”) the other day and I also shared your page on facebook.
My gratitude for your services, my motivator. Thank you most sincerely for the many wonderful occasions we have had at the Chateau Victoria and the excellent job you all do. We look forward to staying with you again at our earliest opportunity.