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December 9, 2013

From a loyal guest – What makes us different from hotel chains

Hello Paul
Thank you for your message I have to say I love coming to the chateau as I have for many years . The upgraded this year are classic and very classy . You did a wonderful job there from the rooms to the lobby and not to mention I think you have the best most friendly and professional staff . I make my reservations with Kim always friendly and sweet love her to Greg always wonderful and Roy . While there this Aug I had a hit and run on Hillside got my car swiped and the police took me back to the hotel and shaken up its twice as bad when your away from home but the staff where so kind and wonderful it made all the difference . Thank you for being better then any hotel in Victoria I love that its not the usual chain of hotels I wish there was a chateau Victoria in every province in Canada the big chain hotels should take a leaf out of your book . Don’t ever change I bring many many guests there and always and have recommended your hotel over and over and have always had great feedback and thanks . I’m back again for my business trip in Jan some time and always look forward to that week .
Thank you wishing you all and staff a wonderful Xmas

Sales BC for Dr . Segals