The term “personal information” refers to data you voluntarily provide in connection with use of the site that identifies you and/or the company on whose behalf you are accessing and using the site. When your personal information is collected, it is collected with your express or clearly implied consent. It is not sold or leased unless law or legal process requires it, and is not retained for purposes other than those for which it was intended.
When making a reservation or using Chateau Victoria Hotel & Suites’ services, it is necessary to have information in order to identify you, contact you, and to process your purchase and requests. This information usually includes your name, address, phone number, e-mail address, credit card number, and expiration date. It may also include your preferences for your stay and information about the company on whose behalf you are accessing and using the site.
When you visit our web site, we also collect information including your IP address, the type of operating system and browser you use, your computer’s location, what pages you visit on our site, what links you click on, what you’ve purchased from us, and what other pages on our site you’ve visited recently.
How do we use this information – The main reasons we collect personal information from you are for making hotel room reservations, processing loyalty forms, addressing guest complaints, email newsletters, credit verification, customer relationship management, customer service, marketing, or to complete a sale/transaction.
Only if it’s a necessary part of one of these transactions, we may disclose your information to a third party. For example, when you apply for credit, we pass on your personal information to a credit reporting agency so we can complete a credit check. We may also pass on your name and contact information to a tour operator or attraction when we book tickets for you.
We use the aggregate data collected through the website, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
Email Marketing – The email address you provide us during the reservations process is used to send you an email confirmation of your reservation and information on any changes or cancellations to your reservation. It is also used to send you our e-newsletter and e-promotions. You may unsubscribe to our promotional emails at any time. This information is stored in a secure environment and will not be shared outside of Chateau Victoria Hotel & Suites.
Unsubscribe – If, after permitting use of your personal information, you decide that you no longer want the hotel to include you on its mailing list or otherwise contact you, click “Unsubscribe” at the bottom of our email communication to you. Unsubscribing will remove you from further marketing messages but should you continue to do business with the hotel or its affiliates, resulting transactional based correspondence will continue and not be effected; for example, you’ll still get a confirmation email if you make a guestroom reservation.
Cookies – A cookie is a small text file created by a website that is stored in the user’s computer either temporarily for that session only or permanently on the hard disk. Cookies provide a way for the website to recognize you and keep track of your preferences. Cookies by themselves cannot be used to find out the identity of any user. You may set your browser to notify you when a cookie is received, giving you the option to either accept or reject it.
We recognize how important your online privacy is to you. The following organizations offer options for controlling the targeted ads you receive and how the data is used:
- You can opt-out of receiving targeted ads served by advertising companies who are members of the Network Advertising Initiative (NAI) here: https://www.networkadvertising.org/choices/.
- You may opt-out of receiving targeted ads from other companies via the Digital Advertising Alliance (DAA) website here: https://www.aboutads.info/choices/.
- For those in Europe, the European Interactive Advertising Digital Alliance (EDAA) provides an opt-out site here: https://www.youronlinechoices.com/.
Please note that when using the ad industry opt-out tools described above:
- If you opt-out, data may still be collected about your online activity, but it won’t be used by us for the purpose of targeting ads to you.
- If you use multiple browsers or devices you may need to execute this opt out on each browser or device.
- Some companies that we may work with as Advertising Partners may not be covered under the above opt-out options. Please contact us for more information.
Children’s Privacy & Parental Consent – Please be aware that Chateau Victoria Hotel & Suites has not designed this site for, and does not intend for it to be used by, anyone under age 18. Chateau Victoria Hotel & Suites specifically requests that persons under the age of 18 not use this site or submit or post information to the site. Should Chateau Victoria Hotel & Suites inadvertently acquire personal information or other data from users under the age of 18, Chateau Victoria Hotel & Suites will not knowingly provide this data to any third party.
Links Provided to Other Sites – Chateau Victoria Hotel & Suites may provide links to a number of other websites that we believe might offer you useful information and services. However, those sites may not follow the same privacy policies as Chateau Victoria Hotel & Suites. Therefore, we are not responsible for the privacy policies or the actions of any third parties, including without limitation, any website owners whose sites may be reached through this site, nor can we control the activities of those websites. We urge you to contact the relevant parties controlling these sites or to access their online policies for the relevant information about their data collection practices before submitting any personal information or other sensitive data.
How we protect your information – If you decide to make an online reservation on our website, you will be linked to a reservation interface and a third party booking engine provided by TravelClick. When you enter personal information during the reservation process, your information is stored onsite in our systems behind industry standard firewalls and highly encrypted SSL certification technology designed to protect your information from unauthorized access, which has been certified as PCI Compliant by a 3rd party security company. Our website is hosted in a secure environment. The website servers and systems are configured with data encryption technologies and above industry-standard firewalls.
Access and correction – Upon request, you may have private and secure access to the personal information you have provided, and if upon review it is found to be incorrect or incomplete, you may update, modify or delete your information.